FAQ’s

Question	Answer
What payment methods do you accept?	We accept all major credit/debit cards, PayPal, and Shopify Payments. All transactions are secured by an SSL-encrypted gateway.
When will I be charged for my order?	Payment is typically captured immediately upon placing your order to ensure the items are secured.
Is the price inclusive of tax and shipping?	The price displayed on the final checkout page is the total cost. Since we offer Free Shipping within the UK, the final price includes the product cost and any applicable UK sales tax (VAT).
How can I contact customer support?	You can contact us via email at contact@refiillstation.shop, by phone at +44 033 907 - 9616, or by using the contact form on our website: https://refiillstation.myshopify.com/.

Question	Answer
What are your handling and transit times?	Handling Time: 1 business day (Monday–Friday) to prepare your order. Transit Time: 1–3 business days (Monday–Friday) for delivery within the UK.
What is the total expected delivery time?	The total delivery time is typically 2–4 business days from the time you place your order.
What is your order cut-off time?	Our order cut-off time is 11:00 PM EST. Orders placed after this time will begin processing on the next business day.
Do you offer free shipping?	Yes, we offer Free Shipping for all orders delivered within the UK.

Question	Answer
What is your return window?	We offer a generous 90-DAY return window from the date of delivery for most items.
Do you charge a restocking fee?	No, we DO NOT charge a restocking fee for any returns.
Who pays for return shipping?	You pay for return shipping if you are returning an item due to a change of mind (buyer's remorse). We pay for return shipping (by providing a prepaid label) if the item is defective, damaged, or incorrect.
How long does a refund take?	Once your return is received and inspected, the refund will be processed within 7 business days. It may take an additional 5–10 business days for the funds to appear in your account, depending on your bank.
Do your products come with a warranty?	Yes, our products are covered by a Limited Warranty (e.g., 30 days) against manufacturing defects. Please see our Warranty Policy for full details on coverage and how to file a claim.

Question	Answer
How is my personal data used?	We use your data to process orders and improve our service. We only share information with third parties necessary for fulfillment (shipping carriers, payment processors) and use cookie data only for essential marketing and retargeting as outlined in our Privacy Policy.
How can I report a security issue?	If you discover a vulnerability or security flaw, please notify us immediately by emailing contact@refiillstation.shop so we can investigate and resolve it promptly.